Support.

Contact support

Email support@insanerabbit.com with “Dive Bar Finder” in the subject. Tell us what you were trying to do, what happened and any error message you saw.

• Your iPhone model and iOS version.
• The app version and build shown in Dive Bar Finder’s Settings.
• The steps that lead to the problem, and whether it happens every time.
• A screenshot if it helps. Hide personal information before sending it.

Please don’t send passwords, Apple verification codes, sign-in tokens or payment details. For search problems, a city or general area is enough; we don’t need your home address or exact location.

Dive Bar Finder is independently developed by Fear Army LTD. We aim to review support messages within five working days. Account or technical investigations may take longer.

Finding bars and fixing search results

You can browse without creating an account. Free access has limits; the app shows which features need Premium.

• If there are no results, search for a city or postcode manually and increase the search radius.
• Start with Standard search strictness and fewer scene filters. Narrow the results once you’ve found a useful area.
• Check your internet connection. Search and fresh venue information need access to the service.
• For older information, check the Cache duration in Settings. The app reuses saved results until they expire.

Venue classifications are based on available information and community contributions. They’re a guide, rather than a guarantee of a particular atmosphere. Confirm opening hours, entry rules, accessibility and event details with the venue before travelling.

Location access and manual search

Manual city or postcode search works without access to your current location. To enable nearby searches, open iPhone Settings, then Privacy & Security, Location Services and Dive Bar Finder. Allow location while using the app.

Check-ins and adding a missing bar need a recent, accurate location close to the venue. If verification fails, check that Precise Location is enabled, move somewhere with a clearer GPS signal and try again when you’re at the venue. Manual search doesn’t verify a visit.

Restore Premium

1. Check that your iPhone uses the Apple Account that made the purchase under Settings, then your name, then Media & Purchases.
2. Connect to the internet and open Dive Bar Finder.
3. Open Settings in the app and tap Restore Purchases.

Your Dive Bar Finder sign-in and your App Store purchase account are separate. Signing in with Apple alone doesn’t restore Premium. If access is still missing, email us with your app version and the message shown after restoration. Don’t buy the same plan again to troubleshoot it.

Cancel a subscription or free trial

Open iPhone Settings, tap your name, then Subscriptions and Dive Bar Finder. You can also use the app’s Manage subscription option or open Apple’s subscription settings.

Subscriptions renew automatically unless cancelled. Any free trial, price and renewal period are shown before you confirm with Apple. Follow the cancellation deadline shown by Apple. Deleting the app, signing out or deleting your Dive Bar Finder account does not cancel a subscription. A lifetime purchase is a one-off payment with no subscription renewal.

Charges and refund requests

Apple handles App Store billing and decides refund requests. To check a charge or request a refund, visit Report a Problem with Apple. We can help investigate missing Premium access, but we can’t issue an App Store refund ourselves.

Sign-in, collections and check-ins

Sign in with Apple is used for your synchronised collection, achievements and community contributions. Use the same Apple Account to access the same collection on another device. Hide My Email is supported; keep Apple’s email forwarding enabled if you want replies sent to that address to reach you.

A check-in records a visit to a venue, not a purchase or the amount you drink. Don’t drink to earn achievements. Follow local age restrictions and venue rules, and never drink and drive.

Privacy requests and account deletion

To delete your account, sign in, open Settings in Dive Bar Finder and choose Delete Account. Confirm only when you’re ready to permanently remove your account, synchronised collection, achievements, approvals and flags. Wait for the app to confirm deletion. If it shows an error, contact us so we can investigate.

After deleting your account, you can also remove Dive Bar Finder from Sign in with Apple in your Apple Account settings. Follow Apple’s instructions. Removing Apple authorisation alone does not delete the app’s server account.

Account deletion does not cancel an Apple subscription. Manage that separately in Apple’s subscription settings. Signing out or removing the app also does not delete your server account.

For access, correction, deletion or other privacy requests, email support@insanerabbit.com with “Dive Bar Finder Privacy Request” in the subject. Explain what you’d like us to do. We may need to verify that the account belongs to you, but we won’t ask for your Apple password or verification code. See our Privacy Policy for the information the app and website handle.

Report incorrect or inappropriate venue information

Signed-in users can flag a venue that is not a dive bar from its detail page. For incorrect Google-supplied hours, addresses or closure information, suggest an edit through Google Maps.

For inappropriate photos, misleading contributions, safety concerns or another problem that the venue flag doesn’t cover, email support with the venue’s name, city and a description of the issue. We’ll review the report and investigate what can be corrected or removed. Contact local emergency services if someone is in immediate danger.

Crashes, connection errors and updates

Check for an update in the App Store, close and reopen the app, then try again on a working internet connection. If the problem continues, send us the steps and any error message. Avoid deleting and reinstalling the app as a first step, as locally saved favourites and settings may be lost.

The current app requires iOS 17 or later. For Siri or Shortcuts problems, first confirm that the same search works inside the app, then check the Siri and Shortcuts section in Settings.